Terms & Conditions

1. Introductory provisions

These terms apply to clients who request or order the provider's services as part of their business or professional activity (a B2B relationship). They are not intended for consumers within the meaning of Section 419 of Act No. 89/2012 Coll., the Civil Code, and do not govern consumer contracts.

The specific scope, timing, and price of a service are always agreed individually based on the client's request and confirmed by the provider (by email, a written quote, or a separate contract). In the event of a conflict between an individual agreement and these terms, the individual agreement prevails.

2. Formation of the contract

The contractual relationship arises from the client's request (e.g. via the interactive form on the Contact page or by email) and its confirmation by the provider, or by signing a separate service contract or accepting a written quote. Until the scope and price are mutually confirmed, this is a non-binding negotiation phase.

3. Price and payment terms

Indicative price ranges for the individual types of services are listed on the Services page. The final price is always based on the specific scope, complexity, and schedule agreed with the client, and is confirmed before work begins.

Invoices are issued in CZK or EUR as agreed and are payable within the period stated on the invoice, standardly within 14 days of issue. For longer projects, a deposit or payment by individual milestones (e.g. on completion of a pilot) may be agreed.

4. Client cooperation

Proper and timely delivery of the service assumes the client's cooperation — in particular providing the relevant materials, access to systems and data needed for implementation, and naming a contact person authorised to decide on scope and approve deliverables. A delay in the client's cooperation may affect the agreed schedule.

5. Intellectual property

Unless otherwise agreed in a specific contract, deliverables created bespoke for the client (e.g. workflow configurations, custom integrations) may be used by the client, after full payment of the price, for their internal purposes within the agreed scope. General know-how, methodologies, templates, and tools that the provider uses across clients remain the exclusive property of the provider and are not subject to transfer or exclusive licence unless expressly agreed otherwise.

6. Confidentiality

Both parties undertake to keep confidential the confidential information they share in connection with the cooperation (in particular the client's business, technical, and process data) and not to use it for purposes other than delivering the agreed service. This obligation survives the end of the cooperation.

7. Liability for damage

The provider is liable for damage caused by a breach of its obligations to the extent stipulated by generally binding legal regulations. The provider is not liable for damage arising from incorrect, incomplete, or late materials provided by the client, nor for damage caused by a third party's intervention in the client's systems that are outside the provider's control.

8. Ending the cooperation

Short-term services (e.g. the AI Opportunity Sprint) end on delivery of the agreed deliverable. Longer-term cooperation (pilot deployment, retainer) may be ended by mutual agreement or by notice with the notice period agreed in the specific contract. Work already carried out and approved by the client is invoiced even if the cooperation ends early.

9. Complaints and dispute resolution

Any objections to the scope or quality of a service should be raised by the client without undue delay via the contact form. The parties undertake to resolve any disputes primarily amicably. These terms and the relationships arising from them are governed by the laws of the Czech Republic, excluding the conflict-of-law rules of private international law. Disputes fall under the general courts of the Czech Republic.

10. Personal data protection

The processing of personal data in connection with a request and the provision of services is governed by the Privacy Policy.

11. Final provisions

The provider is entitled to reasonably amend these terms, in particular in connection with changes to its service offering. Contracts already concluded are governed by the version of the terms in force at the time of their conclusion, unless the parties agree otherwise. The current version is always available on this page.